Contact

Doninu (Malta) International
Head office – San Gwann.
helpline: +356 79793332

Email: doninumalta@gmail.com

🇲🇹 Support Services in Malta for Persons with Disabilities, Mental Health Conditions & Vulnerable Individuals

A public guide compiled to assist families, carers, and individuals seeking help, rights, and support.

🔹 Ministry for Inclusion and the Voluntary Sector (MIV)

  • Website: inclusion.gov.mt
  • Email: inclusion@gov.mt
  • Phone: 2200 1775
  • Role: Oversees disability rights, inclusion policy, and voluntary organisations. May intervene in policy-level cases or refer urgent issues.

🔹 Commission for the Rights of Persons with Disability (CRPD)

  • Website: crpd.org.mt
  • Email: helpdesk@crpd.org.mt
  • Phone: 2226 7000
  • Role: Monitors rights and access for persons with disabilities. Handles discrimination complaints and issues with service providers or institutions.

🔹 Malta Federation of Organisations of Persons with Disability (MFOPD)

  • Website: mfopd.org
  • Email: info@mfopd.org
  • Phone: 2133 1148
  • Role: Umbrella NGO representing disability rights. Offers guidance, awareness, and support to individuals and organisations. Advocates for policy changes and urgent cases.

🔹 Richmond Foundation

  • Website: richmond.org.mt
  • Email: info@richmond.org.mt
  • Helpline: 1770
  • Role: Mental health support organisation. Offers counselling, therapy, supported housing, and advocacy for individuals with mental health conditions.

🔹 Aġenzija Sapport

  • Website: sapport.gov.mt
  • Email: sapport@gov.mt
  • Phone: 2256 8000
  • Role: Provides support for people with disabilities—community services, residential support, independent living, and personal assistance.

🔹 Foundation for Social Welfare Services (FSWS)

  • Website: fsws.gov.mt
  • Phone: 2256 8000
  • Role: Umbrella for social support agencies:
    • Appoġġ – family and child support
    • Sedqa – substance use, addiction, co-occurring conditions
    • Sapport – disability services

🔹 Caritas Malta

  • Website: caritasmalta.org
  • Email: info@caritasmalta.org
  • Phone: 2590 6600
  • Role: Church-based NGO offering holistic support to families in crisis, addiction, mental illness, and social exclusion. Also provides community outreach.

🔹 Mental Health Commissioner – Office of the Ombudsman

🔹 Social Care Standards Authority (SCSA)

  • Website: scsa.mt
  • Email: info@scsa.mt
  • Phone: 2256 8200
  • Role: Regulates all social care services including residential homes, supported accommodation, and disability facilities.

🔹 Department of Social Security – Carer’s Benefits

  • Website: socialsecurity.gov.mt
  • Phone:
    • Local: 153
    • From abroad: +356 21255153
  • Role: Assesses and provides financial support to carers. Individuals can appeal if denied. Benefits include Carer’s Allowance and Pension.

🔹 Appoġġ Agency

  • Website: fsws.gov.mt/en/appogg
  • 24/7 Helpline: 179
  • Role: Offers child protection, family therapy, and emergency assistance for vulnerable persons and families in crisis.

🔹 Sedqa

  • Website: fsws.gov.mt/en/sedqa
  • Phone: 2388 5110
  • Role: Specialised support for people with substance use disorders, gambling issues, and co-occurring mental health problems.

🔹 Mount Carmel Hospital

  • Phone: 2143 2333
  • Role: National psychiatric hospital. Provides acute inpatient care, but not suitable for long-term or disability-based care needs. Not a substitute for residential disability or support housing.

🔹 Office for Disability Issues (ODI)

Role: Coordinates national strategy on disability. Can provide information about rights and refer to the correct authorities.

Website: odi.gov.mt

Email: odi@gov.mt

Phone: 2590 3325

🇲🇹 Malta Federation of Organisations of Persons with Disability (MFOPD)

Role: MFOPD is the national umbrella organization representing disability NGOs in Malta. It promotes the rights, inclusion, and empowerment of persons with disabilities, and engages with government and EU entities on relevant policy.

Richmond Foundation

Website: www.richmond.org.mt
Email: info@richmond.org.mt
24/7 Mental Health Helpline: 1770
General Phone Numbers:

  • +356 21 224 580
  • +356 21 482 336
  • +356 21 480 045

Head Office & Training Centre:
MCE House,
Triq L-Industrija,
Zone 5, Central Business District,
Qormi, CBD 5030, Malta
Phone: +356 21 669 150

Psychological Support Services Centre:
The Park,
Canon Road,
St. Venera, Malta

Services Offered:

  • Psychological Support Services: Affordable therapy for adults and adolescents.
  • Assisted Living: Shared accommodation with 24-hour support.
  • Support at Home: Assistance to lead a fulfilling life within the community.
  • Rehabilitation Programme: Learning skills for independent living.
  • Support Groups: Sharing experiences to help each other.
  • Support at Work: Help handling stress and mental health at work.
  • Mental Health First Aid Courses: Learning skills to support people facing mental health challenges.
  • K.I.D.s Programme: Residential therapeutic care for children.

For immediate assistance or to learn more about their services, you can reach out via their 24/7 helpline at 1770 or visit their official website.

Report abuse of power, lack of transparency, or violations of EU and international law by a national authority .

🇪🇺 EUROPEAN UNION (EU) BODIES

1. European Commission – Petitions and Complaints about EU Law Breaches

  • What for: Breach of fundamental rights under EU law (e.g. freedom of association, freedom of expression, non-discrimination).
  • Relevant laws: Charter of Fundamental Rights of the EU, Treaty on the Functioning of the EU.
  • How to submit:

2. European Parliament – Committee on Petitions (PETI)

  • What for: If you are an EU citizen or legal resident, you can file a petition regarding a fundamental rights violation in any Member State.
  • How to submit:
  • What to include: Facts, laws breached, names of officials (e.g., Jesmond Saliba), and a request for an investigation or EU monitoring.

3. EU Ombudsman

🇺🇳 UNITED NATIONS (UN) MECHANISMS

4. UN Special Rapporteur on the Rights to Freedom of Peaceful Assembly and of Association

5. UN Committee on the Rights of Persons with Disabilities (CRPD)

  • What for: Violation of the UN Convention on the Rights of Persons with Disabilities (especially Article 5 – non-discrimination).
  • How to submit:
    Email your complaint to:
    ✉ crpd@ohchr.org
    Provide:
    • Clear description of discrimination or exclusion of persons with disabilities
    • State involved (Malta)
    • Attachments: documents/statements/statutes
    • Reference Doninu (Malta) International and its context

OTHER INTERNATIONAL AND EU HUMAN RIGHTS BODIES

6. Council of Europe – Commissioner for Human Rights

7. European Network of National Human Rights Institutions (ENNHRI)

  • What for: Support and advocacy on abuses by public institutions.
  • Malta’s NHRI: Commissioner for Human Rights and Equality (NCPE)
    👉 https://humanrights.gov.mt/ (You can also report any failures of this entity to act.)

PRACTICAL TIP – WHAT TO INCLUDE IN YOUR REPORT

When filing your complaint, always include:

  • A detailed factual timeline (e.g., targeting of Doninu, CVO’s threats, misuse of authority)
  • Reference to legal violations (EU Charter, UNCRPD, Maltese Constitution)
  • Evidence or supporting documents (screenshots, letters, statutes)
  • Your name and contact details (or request anonymity if needed)

RECOMMENDED PATHWAY (STRATEGIC)

For maximum impact, consider:

  1. File with the European Commission for breach of EU law.
  2. Simultaneously petition the European Parliament and alert the UN Special Rapporteur.
  3. Share findings with international watchdogs (e.g. Amnesty International, Human Rights Watch).

Local Maltese media and trusted European media platforms.

🇲🇹 Maltese Media Outlets (Local Press)

These are essential for reaching the national public, holding local institutions accountable, and starting domestic discourse.

1. Times of Malta

2. MaltaToday

3. Newsbook

4. Lovin Malta

🇪🇺 European and International Media Outlets

1. Politico Europe

2. Euronews

3. EUobserver

4. The Guardian – Europe Section

5. The Local (Europe) – Malta Edition

Human Rights Media Platforms / Watchdogs (for further reach)

6. Human Rights Watch – Europe & Central Asia

7. Amnesty International – Media & Press